Privacy Policy

At phoravexalim, we understand that managing financial stress requires trust, and trust begins with transparency about how we handle your personal information. This privacy policy explains our practices regarding the collection, use, and protection of your data when you use our financial stress management platform.

We're committed to protecting your privacy in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy will help you understand what information we collect, why we collect it, and how you can control your personal data.

When you engage with our financial stress management services, we may collect various types of information to provide you with personalised support and resources.

We collect this information through direct interactions, automated technologies, and sometimes from third-party sources when you've given permission.

Your personal information helps us deliver effective financial stress management support tailored to your specific needs and circumstances.

We use your data to assess your current financial stress levels, recommend appropriate resources and strategies, track your progress through our support programs, and communicate relevant updates about services that might benefit you. Additionally, we analyse usage patterns to improve our platform and develop new resources that better serve our community's needs.

Research and development activities using aggregated, de-identified data help us understand broader trends in financial stress and develop more effective support strategies for the Australian community.

We're selective about when and how we share your personal information. Generally, we only share your data in specific circumstances that directly benefit your experience or when required by law.

Trusted service providers who help us deliver our platform may have access to certain information, but they're bound by strict confidentiality agreements and can only use data for specified purposes. These might include cloud hosting services, email communication platforms, or analytics providers.

In cases where we partner with financial counselling services or mental health professionals, we'll always seek your explicit consent before sharing any personal details. We may also share information if required by Australian law enforcement or regulatory bodies, but only to the extent legally necessary.

We never sell your personal information to third parties, and we don't share your financial stress data with employers, financial institutions, or credit agencies unless you specifically authorise such disclosure.

Under Australian privacy law, you have several important rights regarding your personal information:

To exercise any of these rights, simply contact our privacy team using the details provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Protecting your sensitive financial and personal information is one of our highest priorities. We've implemented comprehensive security measures designed to prevent unauthorised access, disclosure, or misuse of your data.

All data transmission between your device and our servers uses industry-standard SSL/TLS encryption. Our databases are protected with multiple layers of security, including firewalls, intrusion detection systems, and regular vulnerability assessments.

While we take every reasonable precaution to protect your information, no online service can guarantee absolute security. We encourage you to help protect your account by using strong, unique passwords and keeping your login credentials confidential.

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy.

Active account information is typically retained while your account remains active and for up to three years after your last interaction with our platform. Financial stress assessment data may be kept longer in aggregated, de-identified form for research purposes.

Communication records and support correspondence are usually retained for two years to ensure continuity of care and service quality. However, you can request earlier deletion of specific information types that are no longer relevant to your current needs.

When we delete your personal information, we ensure it's removed from all active systems and backup storage within 60 days of the deletion request, unless retention is required by Australian law.

While phoravexalim primarily operates within Australia, some of our service providers may process your information overseas. When this occurs, we ensure appropriate safeguards are in place to protect your privacy rights.

Any international data transfers comply with Australian Privacy Principle 8.1, and we only work with providers in countries with adequate privacy protections or under binding agreements that maintain equivalent privacy standards.

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes that might affect how we handle your personal information, we'll notify you at least 30 days in advance.

Minor updates, such as clarifications or contact detail changes, will be posted on our website with an updated effective date. We encourage you to review this policy regularly to stay informed about how we're protecting your privacy.

If you disagree with any changes to our privacy practices, you can contact us to discuss your concerns or exercise your rights to limit or delete your information.

If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, we're here to help.

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters or if you believe there's been a data breach affecting your information, please contact us immediately.

If you're not satisfied with our response to your privacy concerns, you also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).